Code of Conduct

The Synapse approach to the provision of services is well aligned to high moral values and we are dedicated to providing impartial services and providing clients with advice that is frank and honest, based on our expertise and experience. We are committed to providing professional and innovative services and work collaboratively with our clients to ensure that all work requirements are met. We ensure that we are fully accountable to our clients by maintaining documented records for the provision of all services and ensure that all our business relationships are founded on a mutually respectful and ethical foundation.

The Principal of Synapse leads by example and reinforces conduct amongst employees that include:

• Honesty and integrity
• Act with care and diligence
• Treat everyone with respect and courtesy, and without harassment
• Comply with all applicable Australian laws
• Comply with any lawful and reasonable direction given by persons who have authority to give the direction
• Maintain appropriate confidentiality about dealings that the employee has with any client or member of staff
• Disclose and take reasonable steps to avoid any conflict of interest (real or apparent)
• Use Commonwealth and other resources in a proper manner
• Not provide false or misleading information in response to a request for information

Compliance with the security, privacy, confidentiality

Synapse complies with the following policies and such other policies as may be specified from time to time by Participating Agencies, including without limitation:

•    Chief Executive Instructions
•    Security policies
•    Occupational Health and Safety policies
•    Prohibition on the use of illegal workers
•    Environmental policies
•    Participation by small and medium enterprises

Standards and Quality Management

The Synapse management systems are built on the principles of both the ISO 14007 environmental management and ISO 9001 quality management systems standards. Our business practices are aligned with the principles outlined in these standards, and these principles are based on:

• Customer focus
• Leadership
• Involvement of people
• Process Approach
• System Approach to management
• Continual improvement
• Factual Approach to decision making
• Mutually beneficial supplier relationship

W3C (World Wide Web Consortium) Standards

Synapse follows W3C standards for web design by addressing following areas:

Synapse makes appropriate use of HTML, XHTML, CSS, JavaScripts, graphics, audio, video, accessibility and mobile web. All layouts, CSS and WebFonts are chosen and built carefully to ensure that our designs meet the international benchmarks and standards.

Our application and web architecture follows internationally acceptable structure, meta formats and protocols.

Synapse follows a well defined XML schema to ensure that all XML documents are secured and published using defined W3C benchmarks.

A number of web services protocols are used by Synapse depending upon the project. We strictly follow the defined guidelines to ensure all web services are secure and fast.
For example, Some sites may require additional security. Our team can build your project on 3-tier architecture if required. Please note that in such cases, your project will heavily rely on web services for inter-application transactions within and outside the server firewalls. Furthermore, additional security rules, IP blocking as well as DNS based security can be implemented to ensure further security.

Gone are the days where mobile websites were built separate to the desktop website. Synapse enthusiastically echoes W3C’s vision for ‘one web’, where every website is multi-device compatible. Since last year, all of our new websites are built to suit multiple devices. We use responsive web design to ensure that the information displayed on small screen devices is equally suitable.

Being a web developer, most of our websites are dynamic website, driven by a content management system. We use WYSIWYG HTML editors for web page authoring. We ensure that our selected authoring tools produce accessible, robust web content, regardless of the technical knowledge of our clients/content authors.

Synapse follows Web Content Accessibility Guidelines (WCAG) 2.0, a series of web accessibility guidelines published by World Wide Web Consortium (W3C). Our websites can be built to comply with the guidelines of being perceivable, operable, understandable and robust.

Our websites are built with social media in mind and are designed to be engaging and shareable within the social media landscapes. Synapse encourages the social conversations and collaborations. We use tools to ensure that blogs and news articles can be easily shared on various social media platforms with a click of a button by the clients. Synapse also integrates a variety of tools on the websites to help marketing managers gather comments and feedback easily through the website to promote community engagement and improve customer service.