Upon deployment, your website software will be covered under the 90 days software warranty. The warranty provides assurance that the website will meet its functionality specifications. This warranty covers for any bugs (programming errors) reported to Synapse Worldwide within the 90 days of deployment. Any bugs reported within this time period will be fixed at no additional charge to the client.
Warranty is limited to the core functionalities and features of the website that have gone through the System testing phase. Some of the ad-hoc, micro-improvements made may incur additional charges if they were not a part of initial core functionalities. The warranty may not include any changes to functionalities that were made during the development or deployment phases and were not fully tested for quality assurance due to limitation of allocated resources. Any issue caused due to server limitations or changes is not covered in the warranty. Any bugs related to 3rd party servers, 3rd party database integration, 3rd party software (including open source cms), 3rd party plug-ins are not cover under the warranty.
The right to warranty is forfeit if the site or the codes are accessed by any third party company for whatever reasons. Warranty is forfeited if the codes are accessed by anyone other than a Synapse Team member. Warranty will not be honoured if any of the payments are over-due.
Warranty is not extended for the same project, however you can choose to purchase a twelve or twenty-four months website and software maintenance and support package. Longer terms are available on request. All Maintenance and Support packages purchased at the time of sign-off receive exclusive discounts.